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Frequently Asked Questions

We’ve put together answers to the questions we get asked the most to help make ordering as easy (and delicious) as possible. From delivery times to dietary options, you’ll find everything you need to know below.

Still can’t find what you’re looking for? No problem—just fill in the Contact Us form at the bottom of the page and we’ll get back to you as soon as we can.

Brownie Allergen & Dietary Information

Gluten-Free Options

Most of our brownies can be made gluten-free, with the exception of our Biscoff Brownie, which contains wheat and cannot be adapted. All gluten-free options are baked using certified gluten-free ingredients, but please note that they are made in the same kitchen as products containing gluten.

Dairy-Free & Gluten-Free Options

We currently offer two flavours that are both dairy-free and gluten-free:

  • Chocolate
  • Peanut Butter

These are made using plant-based alternatives in place of butter and dairy, while still maintaining our signature rich, fudgy texture.

Vegan Option

We offer one fully vegan flavour:

  • Chocolate

This brownie contains no dairy, eggs, or animal products.

Ingredients

ll of our brownies (except for dairy-free and vegan options) are made with:

  • Real Belgian chocolate
  • Free-range eggs
  • Dark brown sugar
  • Butter

Nut Allergies

Some of our flavours contain peanuts or other nuts. These are always baked separately, and we take every precaution to minimise risk. However, as all products are made in the same kitchen, we cannot guarantee the absence of cross-contamination.

If you have a severe allergy or any questions about ingredients, we strongly recommend getting in touch before placing an order.

For more specific questions, feel free to scroll down and use the Contact Us form—we’re always happy to help!

Are your gluten-free brownies made separately from those containing wheat?

Yes. To reduce the risk of cross-contamination, we bake our gluten-free brownies on separate days from any brownies that contain wheat. This means the kitchen is thoroughly cleaned beforehand, and all tools and equipment are dedicated to gluten-free production on those days.

While we take every precaution to keep our gluten-free bakes safe for those with gluten intolerance, they are still made in a kitchen that handles wheat, so we cannot guarantee they are 100% free from trace amounts.

If you have coeliac disease or a severe allergy, please consider this before placing an order, and feel free to contact us if you have any specific questions or concerns.

FAQs

How long do your brownies stay fresh?

Our brownies are freshly baked and stay delicious for up to 10 days when stored in an airtight container. You can also freeze them for up to 3 months—just defrost and enjoy!

Can I pick my own flavours?

Absolutely! With ourPick & Mix Box, you can choose from up to 13 flavours to create your perfect combo.

When will my order be dispatched?

We bake and post ordersMonday to Thursday. Orders are usually dispatched within1–2 working days, and we’ll keep you updated with tracking info.

How are the brownies packaged?

All brownies are securely packed in recyclable small delivery boxes—designed to arrive fresh and intact.

Can I send brownies as a gift?

Yes! Just add your recipient’s address at checkout and leave a gift note—we’ll include it in the box with no pricing info.

Do you ship outside the UK?

Not at the moment. We currently only ship within the UK.

I’ve got a question that’s not listed here…

No problem! Drop us a message via ourContact Uspage—we're happy to help.

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